ERP – Sales and Distribution
Characters
Existing CSR tools
Essential complaint
Customer calls
Check with plant scheduler
Check with Technical
Next day
Final
Assessment- opportunities for improvement -
Case study – Customer service representative
Customer Service representative
Level 1 - Overall strategy
Level 2 SD Life cycle process
Level 3 diagram – Order entry
Level 4 diagram
As-Is diagram
Sales and distribution - domains
SD – Standards order handling
SD – Contract handling
SD- Third party order handling
SD – Customer Consignment Stock handling
SD – Cash order handling
SD – Rush order handling
SD – Decentralized shipping
Standard order
Availability checking on every company wish list
Pricing
Integration…
Integration – Order transfer
Integration – credit check
Integration – material shipments
Sales and Distribution functions (result through ERP - integration)
Thank YOU !